RETURNS POLICY

GENERAL RETURNS

With certain exceptions*, you may initiate a return for an item or items within 30 days of receipt for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our showroom.

To qualify for a general return, the item oe items: 

Must be in new condition 

Must be free from scratches and/or defects 

Must not have been installed 

Must be in the original manufacturer’s box and packaging and be free of writing. 

Must not be missing pieces 

Must not be clearance, liquidations, or closeout 

DEFECTIVE RETURNS

You may initiate a return for most defective items within 30 days of receipt for a replacement or a refund. Once a return has been set up and the item has been returned to our showroom, it will be inspected.

 If the item is deemed to be defective, a replacement will be shipped to you or a refund will be applied to your account.

To qualify for a defective return, one of the following must apply:

Item has a defect that prevents its usability for the purpose of which it was designed

Incorrect item was received

Exceptions

CUSTOMER SUPPORT TEAM

All Products: (256) 770-4638

*EXCEPTIONS

Certain product categories have specific returns policies. Read furniture policy below to learn more.

FURNITURE RETURNS POLICY

All furniture purchases are final. Please take the time to thoroughly research the products before proceeding through checkout. 

We understand that occasionally items are purchased that do not fit our customers needs. If this is the case, please contact our customer service team immediately so we can correct the purchase prior to the item being shipped from our warehouse. If the warehouse has processed the order, we may not be able to cancel or change the item on the order. 

If the item is found to be damaged during shipping, and you notice the damage upon delivery and/or inspection, do not sign nor take possession of the item. If delivery is accepted but you notice damage shortly after, provide pictures of the damaged box and product within the first 48 hours. Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report damages.

If there is no physical damage but the item has a defect that prevents its usability for the purpose of which it was designed, please contact us immediately to have this resolved with the manufacturer.

CUSTOMER SUPPORT TEAM

All Products: (256) 770-4638